Organisational Review for Development Effectiveness Unit in South Asia Department of World Bank (2013)
websitebuilder-hub • Dec 27, 2021
The director responsible for the operational services and quality department (120 staff) in a large organisation (800 staff) asked Open Cities to carry out an assessment of stakeholder views on the services provided by his department.
The purpose was to provide a base line briefing for his successor. The department (whose staff are based in 8 different countries) is responsible for all financial management of projects, procurement issues and operational quality of projects.
Open Cities carried out interviews with senior directors responsible for key sectors as well as directors responsible for country offices. These interviews were carried out by telephone from London as well as in person at the office headquarters in the USA. We also developed and circulated an electronic survey to all staff in the organisation asking for their views on the department's services.
We produced a first draft report based on our findings which we discussed with managers working for our client. Based on their feedback we were able to produce a rounded evaluation and highlight a small number of strategic improvements that would help the department to do better. The report was very well received and managers have developed their own improvement action plans based upon it.
CPFs help to ensure that the World Bank's country driven model is systematic, evidence-based, selective, and focused on ending extreme poverty and increasing shared prosperity in a sustainable manner. CPFs lay out the main country development goals that WBG aims to help the country achieve, and propose a selective program of indicative WBG interventions for this purpose. More specific CPF objectives are derived from these country development goals. These are then used to monitor the program during the CPF cycle and evaluate it at the end. Performance and Learning Reviews (PLRs) are prepared mid-way through the CPF cycle. PLRs identify and capture lessons, and determine midcourse corrections in the CPF objectives and program of interventions.
The goal of GRP is to help communities in the Sahel, Horn of Africa, South Asia and South East Asia to better adapt to climatic shocks and thrive in a more resilient future. GRP brokers partnerships and investment opportunities between private, public and not-for-profit bodies around the globe and local communities in vulnerable communities.